30% OFF all items Code "30OFF" end 9th Dec Midnight. *Min. Order £20 Sale items excluded. UK Free shipping order £30 and over Worldwide order £95 and over. No combine order during Sale

FAQ

Shipping
UK - All parcel is ship with Royal mail and our standard shipping is 2nd class sign for, please allow 2-3 days from dispatch for your item to be arrive and longer during the festive period and bank holidays.
International - All parcel is ship with Royal mail, usually take around  5-7 working days to arrive but possible even longer if there's delay on you local custom.

Dispatch time
For ready stock items will be dispatched in 1-2 working days
For Pre order items aim to be dispatched after 21 working days
If ready stock items and pre order items purchased together the all order will be dispatched after 21 working days

International order
We ship to international destinations
Please aware you are responsible for the shipping cost regardless of weather you actually receive your package. We cannot be responsible for any tariff, custom restrictions, or any other regulations that apply in countries outside the United Kingdom. You are responsible for any duties or taxes that may apply to the shipment of any product to your country. By law we are obligated to report the exact amount of the sale on the custom form. As a customer, it is your responsibility to comply with international, national, or local laws regulating importation of product that you may purchase. You will be responsible for the entire package cost if it is seized and we do not get it back

Price
Prices are subject to change without notice

Returns
Under the European Union Distance Selling Directive you are entitled to a 7 day cooling off period. This means you can return your order in its original condition unopened to us within 7 days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.(eg: Royal Mail Recorded or Special delivery). Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
Please be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
A 5% charge is taken on all refunds to cover the cost of credit card processing.
The right to cancel your order or return/ exchange your item does not apply to goods that are custom made or sealed and cannot be resold once opened. This does not affect your statutory rights as a consumer.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Faulty
If you have a faulty product please contact us and we will make arrangements to either replace, repair, or refund the item.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@craftymood.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@craftymood.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Customs Duty
You are responsible for any and all import duties, taxes or brokerage fees. We are not responsible for these charges. Please contact your local customs department for more information.