Turn around time for :

- Clay , leatherette , Vinyl decal, cold cup 2-5 working days
- UV DTF, sublimation, custom (file provided) 5-10 working days
- DTF, custom dtf (file provided) - +/- 10 working days
- Custom design ( we help to design ) +/- 12 working days 

Before placing an order please check this page for all the latest shipping and turnaround times as these will change throughout the year.

Shipping Around the World

Where do we ship to?

We travel the world looking for new products and inspiration and we can ship your orders far and wide.

From our UK based warehouse, we partner with selected international couriers to transport your goods to the following places:

UK, Channel Islands, Isle of Man, British Forces Post Office.

Europe:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain [including Andorra, Gibraltar & Canary Islands], Sweden, Switzerland [including Liechtenstein] and Turkey.

The Rest Of The World:

Antigua, Argentina, Australia, Bahamas, Bahrain, Barbados, Belarus, Brazil, Brunei, Canada, Cape Verde Islands, Cayman Islands, Chile, China, Colombia, Cuba, Egypt, Fallkland Islands, Fiji, Greenland, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Korea, Kuwait, Latvia, Lebanon, Maldives, Malaysia, Mexico, Morocco, New Zealand, Oman, Pakistan, Peru, Philippines, Saudi Arabia, Seychelles, Singapore, South Africa, Syria, Thailand, Tunisia, Ukraine, United Arab Emirates, Uruguay, USA, Venezuela, Vietnam and Virgin Islands.

We also deliver to many other countries, please contact us at hello@craftymood.com if your destination country is not shown above.

 

How much does international shipping cost and how long will my order take to get there? 

For UK

Shipping will be calculated at the checkout

FREE SHIPPING for order over £45 send with 1st class

For EU and USA

Shipping will be calculate base on weight at the checkout 

Clays order only without fabric - order over £100 get FREE standard tracked usually arrive in 5-7days. During festive season please allow up to 4 weeks.

Other Countries

shipping will be calculate base on weight at the checkout 

Clays order only without fabric - order over £100 get FREE standard tracked. 

After you receiving dispatch email most International orders are delivered within 5-15 working days(standard tracked) or 3-5 working days(Courier)

*Except Canada, Mexico, Panama no free shipping we would suggest to upgrade to Courier service for faster and safer delivery

Turn around time

Clays : 2-4 working days

Fabric : 4 working days

Personalised : 4-5 working days

Where is my order?

Once your order is ready you will received a email to say it’s been dispatched and which service it’s been sent on. Please check your spam folder as sometimes emails can go in there.

With RM strikes your order may be delayed.

https://www.royalmail.com/latest-news/consumer-faqs#deliveries

Mostly orders are arriving on time but please allow for delays and I cannot give you a rough estimate of when your order may arrive. I apologise for any potential delays and I’m here to try and help where I can to ensure your order arrives to you.

Royal Mail do not consider a UK parcel to be lost until at least 13 working days (Mon -Fri)after it was posted. Therefore I cannot replace a lost parcel until then. No refunds can be given for delayed items. 

You can check how RM is delivering in your area by checking their daily service report. 

International orders are sent Royal Mail tracked. You should be able to track your parcel’s journey here. I am not responsible for any duties or customs owed or for any delays due to customs.

https://www3.royalmail.com/track-your-item#/

Some countries will have more detailed tracking available, for more information see here https://www.royalmail.com/help/tracking-items-sent-abroad-from-uk

Please allow up to 2-5 weeks for your order to arrive. Check here for the latest international incidents that may affect your order.

https://personal.help.royalmail.com/app/answers/detail/a_id/5317

 

What about payment, currencies and exchange rates?

Payment by Shopay,  you can choose to pay in your own currency

Payment by Paypal , we're UK based. Purchases on the website can be securely paid via PayPal, Credit or Debit cards. All payments are processed in Pounds Sterling (GBP).

International credit card providers or banks out with the UK will determine their own exchange rates and might also add an additional processing or administration charge that the card holder will be liable to pay. We do not have any control over these exchange rates or charges and our advice would be to check with your bank if you are unsure about exchange rates prior to making a purchase which will be shipped via international delivery.

 

Brexit

Please be aware that custom or import fees may now apply and vary by country. The buyer is responsible for any fees due and Crafty Mood are not responsible for any custom delays. For more information please contact your local government website.

Return & Refund Policy

We want you to be happy with your order and always aim to provide accurate descriptions and quality products.

All items on this website are supplied for resale, personalisation, or small-business use, and are therefore sold under business-to-business (B2B) terms. The Consumer Rights Act 2015 and the 14-day “change of mind” return policy do not apply to these orders.

Faulty or Incorrect Items

 

If you receive an item that is faulty or has been supplied incorrectly, please contact us hello@craftymood.com within 7 days of delivery at here with photos and your order number. We’ll arrange a replacement or refund as appropriate.

 

Other Returns (Goodwill)

Returns for any other reason may be accepted at our discretion. In such cases:

• The buyer is responsible for the return postage cost.
• Items must be unused and in their original packaging.
• Once received and inspected, a refund for the product cost only will be issued.

 

Non-Returnable Items

 

Personalised, pre-order, made-to-order, and sale items are non-refundable unless faulty.

Please allow up to 5 working days from the date the return arrives back with us for your refund to be processed. Refunds will be issued via your original payment method through Shopify.

Thank you for your understanding and for supporting our small business community.