SHIPPING & RETURN
Please note If you choose 1st class / Free shipping there may still be delays to orders due to the Royal Mail Strikes. If you need it fast please consider using the 24 tracked options as I am unable to provide refunds due to delayed items.
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and letters to take further national strike action on the following dates:
- Thursday 24- Friday 25 November 2022
- Wednesday 30 November 2022
- Thursday 1 December 2022
- Friday 9 December 2022
- Sunday 11 December 2022
- Wednesday 14 December 2022
- Thursday 15 December 2022
- Friday 23 December 2022
- Saturday 24 December 2022
Our delivery Day
Order placed between 18th - 23rd December 2022 will be shipped on 28th December 2022
Order placed between 23rd December - 3rd January will be processed and shipped on the 4th January for delivery on 5th - 6th January 2023
Before placing an order please check this page for all the latest shipping and turnaround times as these will change throughout the year.
Shipping Around the World
Where do we ship to?
We travel the world looking for new products and inspiration and we can ship your orders far and wide.
From our UK based warehouse, we partner with selected international couriers to transport your goods to the following places:
UK, Channel Islands, Isle of Man, British Forces Post Office.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain [including Andorra, Gibraltar & Canary Islands], Sweden, Switzerland [including Liechtenstein] and Turkey.
The Rest Of The World:
Antigua, Argentina, Australia, Bahamas, Bahrain, Barbados, Belarus, Brazil, Brunei, Canada, Cape Verde Islands, Cayman Islands, Chile, China, Colombia, Cuba, Egypt, Fallkland Islands, Fiji, Greenland, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Korea, Kuwait, Latvia, Lebanon, Maldives, Malaysia, Mexico, Morocco, New Zealand, Oman, Pakistan, Peru, Philippines, Saudi Arabia, Seychelles, Singapore, South Africa, Syria, Thailand, Tunisia, Ukraine, United Arab Emirates, Uruguay, USA, Venezuela, Vietnam and Virgin Islands.
We also deliver to many other countries, please contact us at firstname.lastname@example.org if your destination country is not shown above.
How much does international shipping cost and how long will my order take to get there?
Shipping will be calculated at the checkout
FREE SHIPPING for order over £35 send with 1st class
For EU and USA
Shipping will be calculate base on weight at the checkout
Clays order only without fabric - order over £80 get FREE standard tracked usually arrive in 5-7days. During festive season please allow up to 4 weeks.
shipping will be calculate base on weight at the checkout
Clays order only without fabric - order over £100 get FREE standard tracked.
After you receiving dispatch email most International orders are delivered within 5-15 working days(standard tracked) or 3-5 working days(Courier)
*Except Canada, Mexico, Panama no free shipping we would suggest to upgrade to Courier service for faster and safer delivery
Turn around time
Clays : 2-4 working days
Fabric : 4 working days
Personalised : 4-5 working days
Where is my order?
Once your order is ready you will received a email to say it’s been dispatched and which service it’s been sent on. Please check your spam folder as sometimes emails can go in there.
With RM strikes your order may be delayed.
Mostly orders are arriving on time but please allow for delays and I cannot give you a rough estimate of when your order may arrive. I apologise for any potential delays and I’m here to try and help where I can to ensure your order arrives to you.
Royal Mail do not consider a UK parcel to be lost until at least 13 working days (Mon -Fri)after it was posted. Therefore I cannot replace a lost parcel until then. No refunds can be given for delayed items.
You can check how RM is delivering in your area by checking their daily service report.
International orders are sent Royal Mail tracked. You should be able to track your parcel’s journey here. I am not responsible for any duties or customs owed or for any delays due to customs.
Some countries will have more detailed tracking available, for more information see here https://www.royalmail.com/help/tracking-items-sent-abroad-from-uk
Please allow up to 2-5 weeks for your order to arrive. Check here for the latest international incidents that may affect your order.
What about payment, currencies and exchange rates?
Payment by Shopay, you can choose to pay in your own currency
Payment by Paypal , we're UK based. Purchases on the website can be securely paid via PayPal, Credit or Debit cards. All payments are processed in Pounds Sterling (GBP).
International credit card providers or banks out with the UK will determine their own exchange rates and might also add an additional processing or administration charge that the card holder will be liable to pay. We do not have any control over these exchange rates or charges and our advice would be to check with your bank if you are unsure about exchange rates prior to making a purchase which will be shipped via international delivery.
Please be aware that custom or import fees may now apply and vary by country. The buyer is responsible for any fees due and Crafty Mood are not responsible for any custom delays. For more information please contact your local government website.
If for some reason you change you mind you can return your item for a full refund within 14 days of receiving your order. You then have 14 days to return the item to me. You are responsible for return postage and the item must arrive to me in a resalable condition. Please allow up to 5 working days from the date the return arrives back with me to process your refund. Refunds will go back onto the original payment method via Shopify.
Personalised, Pre Order and Sale items are exempt from refunds. I will always try to make sure you are happy with your order so please get in touch so I can help.